New
January 05, 2021
Attachments in Chat are now supported
Happy New Year 🎉
We are starting 2021 by adding the functionality of sending attachments from the customer's side through the Dixa chat widget.
Sometimes, the customers who contact you want to add more information, whether it's an image, a receipt, or similar. Your customers will now be able to send these directly in chat, enabling a faster and smoother customer and agent experience.
The customer will see images being displayed and have the option to download the file if needed.
Agents will see any file as an attachment maintaining a clear overview of the conversation and have the option to preview or download the files.
Each individual attachment cannot exceed 10mb in size. Images, pdf, and text files are supported.
Thanks for your feedback