Deactivated tags are tags that can no longer be added to a conversation. They will only show up in the tag list if they exactly match the search term used. Deactivated tags can be removed from conversations.
Why deactivate tags? From time to time, an administrator may deactivate a tag in your system. This could be because the tag is no longer in use or perhaps the name has changed. While the deactivated tag can no longer be added to new conversations, it will remain on conversations where it has already been applied. This way, historical data about the tag is not lost.
Note that only Dixa administrators can add and deactivate the available tags.