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New
June 03, 2019

Favourite queues and agents

When you want to continuously keep track of specific queues and team members, you can now mark them as your favourites.

Favourite queues

On the Dashboard you can click the star next to a queue. This will place the queue at the top of the list as your personal favourite:

Image #1

If you only want to see a list of your favourite queues you can click the drop-down at the top right and change to Favourite queues:

Image #2

Favourites are personal, so each individual agent can mark their own favourites. Please note that favourites are saved on your computer, so if you switch to another computer you will need to mark your favourites again.

Favourite agents

On the new Team page, which is accessible to users with the Administrator role, you can mark specific agents as favourites. This is great if you're a manager who needs to keep track of specific people.

To mark an agent as favourite, you click the star next to agent. This will place the agent at the top of the list as your personal favourite:

Image #3

If you only want to see a list of your favourite agents you can click the drop-down at the top right and change to Favourites only:

Image #4

Favourites are personal, so each individual Administrator can mark their own favourites. Please note that favourites are saved on your computer, so if you switch to another computer you will need to mark your favourites again.

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