Often times you need to follow-up with a customer after a chat has ended. We've now added an additional option in the Actions tab on a conversation called Follow-up Conversation. With follow-up conversations against can sent an email to the customer after a chat has ended.
Follow-up conversation automatically adds a transcript and inherit tags from the chat conversation. This allows agents to quickly get back to the customer on email and make sure the link between the two conversations stays intact.
Note that the option will only show itself after the Chat conversation has ended.