Remove Tag is now Deactivate Tag
Many of you have asked, so we've made some changes in how tags are managed in Dixa. Rather than removing tags, Dixa now offers the ability to deactivate them. This allows you to preserve the historic analytics data regarding a tag, while at the same time disabling it from being applied to conversations.
- Deactivated tags cannot be applied to conversations.
- Deactivated tags can be removed from conversations.
- Deactivated tags will remain (in a deactivated state) on all conversations that they have been applied to. This allows you to retain historic analytics data regarding those tags and their use.
- A tag can be reactivated if you would like. Simply toggle it back on in Settings > Tags.
You can now manage your tags in Settings > Tags.