What's new

Dixa news feed and changelog.

Improvement
July 17, 2019

Product improvements

In our ongoing efforts to make the Dixa product better, we have recently added these new improvements:

Immediately see when a new Internal Note is added

When another agent adds a note to a conversation, the new note is pushed to all agents (just like a message):

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This means that an agent who wants to help another agent, can do so in an internal comment and it will immediately be visible to the other agent.

Improvements when adding tags

We have updated how you add tags for increased speed and efficiency:

  • When clicking the Add tag button, the focus shifts to the search field immediately so you don't need to click twice to search for a tag.
  • The search field is cleared, when clicking a specific tag, so you can easily search again when adding another tag.

Download images that you are viewing

When receiving images in emails, you can view the image by clicking the eye icon.

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From here you can now download the image directly by clicking the or press the “esc” key to close the pop-up.

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