In our ongoing efforts to make the Dixa product better, we have recently added these new improvements:
When another agent adds a note to a conversation, the new note is pushed to all agents (just like a message):
This means that an agent who wants to help another agent, can do so in an internal comment and it will immediately be visible to the other agent.
We have updated how you add tags for increased speed and efficiency:
When receiving images in emails, you can view the image by clicking the eye icon.
From here you can now download the image directly by clicking the or press the “esc” key to close the pop-up.