What's new

Dixa news feed and changelog.

Improvement
January 19, 2021

Branch action - filter by subject or body

We heard your feedback. πŸŽ‰

You will now be able to filter email conversations by searching for words in both the email's subject or body.

This will save you precious time as well as reduce the number of branch rules.

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Announcement
January 18, 2021

Flow Builder: Content Action Updates for Email

The content action will no longer be available when creating new email flows as we will be replacing it with the Branch action, which will give you the ability to be even more targeted in your routing.

* If you are currently using the Content action, you don’t need to update anything. We will automatically migrate your flows to the Branch action for you!

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Improvement
January 06, 2021

New Views for Queue Dashboard

We made some updates to the Dashboard! First we added pagination which will allow for faster loads, better performance, and future improvements. If you have more than 50 queues, you'll see a "Next" button in the bottom right corner to move to the next page.

With filters in the upper right corner you can see all queues, just your queues, or just your favourite queues. Your favourite queues will also appear in alphabetical order along with all other queues in the "All queues" view.

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New
January 05, 2021

Attachments in Chat are now supported

Happy New Year πŸŽ‰

We are starting 2021 by adding the functionality of sending attachments from the customer's side through the Dixa chat widget.

Sometimes, the customers who contact you want to add more information, whether it's an image, a receipt, or similar. Your customers will now be able to send these directly in chat, enabling a faster and smoother customer and agent experience.

The customer will see images being displayed and have the option to download the file if needed.

Agents will see any file as an attachment maintaining a clear overview of the conversation and have the option to preview or download the files.

Each individual attachment cannot exceed 10mb in size. Images, pdf, and text files are supported.

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Announcement
December 14, 2020

Survey

πŸ‘‹ Hi there!

We will be sending out a short survey to ask how you feel about working in Dixa.

This will give us insights into how we can improve the product as your experience is very important to us.

We might reach out to you if we need more information based on your feedback.

The survey will look like this:

Thank you for helping us build a better product!

πŸ’œ The Dixa Friendship Team

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