What's new

Dixa news feed and changelog.

Announcement
October 04, 2021

How do you feel about using Dixa?

At Dixa, we know happy agents are the first to make customers happy. You need the right tools, not just a great interface, to help customers and build stronger relationships. Therefore, it is vital that you, our users, have a good experience using our product.

We'd love to know if we've helped you so far. Did we make it easy for you to help customers? Let us know by answering our survey that will be rolled out in the coming week. Your answers will help us prioritize our upcoming agent-focused improvements.

Please see this survey as your chance to let us know how you feel about working in Dixa and what we can do to make a better product. Closing the survey will snooze it for seven days.

We will update you on our findings, what improvements we have implemented in the product, and planned improvements.

Thank you for helping us build a better product!

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Improvement
August 27, 2021

Set a delay for offering callbacks

We've improved the callback feature! πŸ’ͺ

You can now decide after how many minutes a callback should be offered to your customers. You're able to choose between 1 minute and 1 hour, and once it's enabled, the callback announcement will play every 30 seconds.

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New
August 12, 2021

Route conversations based on dates

You can now set up rules in your flows to route conversations based on a specific day, range of days, or multiple ranges of days. πŸŽ‰

This feature will be handy, for example, if you want to extend your opening hours or close your phone lines during the holidays.

Route based on a specific day

  • Go to the flow where you want to route conversations based on dates.
  • Add a Filters action.
  • Add a description that summarizes the filter's purpose, e.g., national holiday.
  • Under Conditions, select Date is equal to and then select the day you want to create a different routing option for (make sure to select the appropriate timezone).
  • Once the selected day is reached, there will be a Match. You can add an out-of-office announcement action for phone or auto-reply action for email.

Route based on a range of days

  • Go to the flow where you want to route conversations based on a range of days.
  • Add a Filters action.
  • Add a description that summarizes the filter's purpose, e.g., Christmas and New Year's eve.
  • Under Conditions, select Date range is equal to and select the first, and the last days of the date range you want to create a different routing option for. (make sure to select the appropriate timezone).
  • During the selected date range, there will be a Match. You can add an out-of-office announcement action for phone or auto-reply action for email.

Route based on multiple ranges of days

If you use the same out-of-office audio message or auto-reply to let your customers know you're closed during the holidays, you can configure all holidays under one Filters action.

  • Go to the flow where you want to route conversations based on multiple ranges of days.
  • Add a Filters action.
  • Add a description that summarizes the filter's purpose, e.g., Holidays.
  • Under Conditions, select Date range is equal to and select the first, and the last days of the date range you want to create a different routing option for (make sure to select the appropriate timezone).
  • Add a New criteria and repeat step number 4 (make sure that One or more of the criteria are met. is selected under Filter conversation if:.).
  • During the selected date ranges, there will be a Match. You can add an out-of-office announcement action for phone or auto-reply action for email.

You can bookmark our support article for future reference.

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New
August 05, 2021

Flow builder - Create tags from the tag selector

Previously, when creating or editing flows, you would have to exit the flow builder when having to create a new tag.

Times have changed!

You can now create tags from the tag selector when creating or editing your flows. πŸ’ͺ

Here's how:

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New
July 07, 2021

Custom Card error messages

We have recently released an improvement for custom cards error communication. It's now possible to see when a custom card has an error and the error code for it. Moreover, you can expand the error message for further investigation and troubleshooting.

When custom card has an error there's an exclamation mark visible in the sidebar

Clicking the highlighted custom card will expose more information about it which can be used for further troubleshooting

Error details show a server response that can be copied and shared with an admin or support.

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