What's new

Dixa news feed and changelog.

Improvement
November 07, 2019

Internal Notes Improvement πŸ“’πŸ“

Writing internal notes is a big part of collaborating with your colleagues in Dixa, so you can deliver outstanding service to all your customers.

We have now made a change to make it more obvious when you are writing a note instead of a reply to your customer. The notes editor now has a yellow background, so you can always be sure that you are on the right tab!

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Improvement
October 30, 2019

Product improvements

πŸ“© Easily define a "from email address" on contact forms in your chat flows

Besides choosing a queue for your incoming contact form submissions, you can now also choose a "from email address" for contact forms that are created from chat flows. This means that incoming contact forms will automatically have this email address selected when you reply.

πŸ™‹β€β™‚οΈTransfer voicemails and contact forms directly to an agent

You can now transfer voicemails and contact forms not just to a queue but also directly to an agent of your choice. So you get more control over who should handle those specific conversations.

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Improvement
October 10, 2019

Easily go to the top of a message! ⬆️

Especially email messages can get very long, so it might be difficult to find the start of the message in your conversation. We now have added a "Go to the top of the message" button to all of your long messages.

Simply click on the ⬆️ arrow and scroll straight to the top of long messages!

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