Previously, when creating or editing flows, you would have to exit the flow builder when having to create a new tag.
Times have changed!
You can now create tags from the tag selector when creating or editing your flows. 💪
One of our Early Access Program (EAP) graduates have just been fully launched - an ability to ban inappropriate customers and spammers from chat conversations. We know how hard it can be to deal with that type of customers and we want to help you! To ban a customer from using chat conversations you can simply do it directly from your conversation:
Sometimes banning just an e-mail address is not enough - therefore - you always have an option to ban the entire IP address of that particular customer.
In order to see a list of inappropriate users or remove a ban for a customer - you can do that by going into Settings ->Banned Users
We have recently released an improvement for custom cards error communication. It's now possible to see when a custom card has an error and the error code for it. Moreover, you can expand the error message for further investigation and troubleshooting.
When custom card has an error there's an exclamation mark visible in the sidebar
Clicking the highlighted custom card will expose more information about it which can be used for further troubleshooting
Error details show a server response that can be copied and shared with an admin or support.
We have updated Search to make it even easier for you to find the exact conversations you're looking for.
With our new filtering interface you can easily set your own combination of more precise filters to both include or exclude conversations from your search results. Set a filter to include conversations with a specific combination of tags, or exclude the same conversations by simply changing the filter condition.
We have also added a few new filters, so now you can eg. filter conversations according to when they were last assigned or closed.
Once you've found the right combination of keywords and filters to find what you're looking for, use our 'Saved Search' feature to save it so you can always go back and reapply it without having to set all the different parameters again
You can read more about the new version of Search in our updated support article
We will be rolling out the new version of Search to all customers over the coming days, so if you haven't gotten access yet, it's on its way!
We are proud to introduce Dixa Academy!
To get access to Dixa Academy, please reach out to email@example.com or let us know through chat.
Through 39 videos over nine courses specifically for agents, you will learn both basic and advanced features in Dixa.
We cover how to make yourself available for conversations, how conversations are offered, how conversations are assigned, how to work with conversations, how to search for conversations, and much more.
You've asked, and we've listened 🎉
You can now save time when creating similar flows by duplicating an existing flow and adjusting it to your needs.