At Dixa, we know happy agents are the first to make customers happy. You need the right tools, not just a great interface, to help customers and build stronger relationships. Therefore, it is vital that you, our users, have a good experience using our product.
We'd love to know if we've helped you so far. Did we make it easy for you to help customers? Let us know by answering our survey that will be rolled out in the coming week. Your answers will help us prioritize our upcoming agent-focused improvements.
Please see this survey as your chance to let us know how you feel about working in Dixa and what we can do to make a better product. Closing the survey will snooze it for seven days.
We will update you on our findings, what improvements we have implemented in the product, and planned improvements.
Thank you for helping us build a better product!
We receive a lot of valuable feedback from our customers - and we really appreciate it! The Dixa Feedback Panel helps us understand what is working well for our customers, but also flags the areas of opportunity that may exist to further improve your agents’ experience in Dixa. By joining our feedback panel, you can have a seat at the table and directly influence the evolution of our platform by letting us know what we should prioritize next and get sneak peeks of new features! 🥳
What you get in return:
We've improved the callback feature! 💪
You can now decide after how many minutes a callback should be offered to your customers. You're able to choose between 1 minute and 1 hour, and once it's enabled, the callback announcement will play every 30 seconds.
You can now set up rules in your flows to route conversations based on a specific day, range of days, or multiple ranges of days. 🎉
This feature will be handy, for example, if you want to extend your opening hours or close your phone lines during the holidays.
Route based on multiple ranges of days
If you use the same out-of-office audio message or auto-reply to let your customers know you're closed during the holidays, you can configure all holidays under one Filters action.
You can bookmark our support article for future reference.
Previously, when creating or editing flows, you would have to exit the flow builder when having to create a new tag.
Times have changed!
You can now create tags from the tag selector when creating or editing your flows. 💪
We have recently released an improvement for custom cards error communication. It's now possible to see when a custom card has an error and the error code for it. Moreover, you can expand the error message for further investigation and troubleshooting.
When custom card has an error there's an exclamation mark visible in the sidebar
Clicking the highlighted custom card will expose more information about it which can be used for further troubleshooting
Error details show a server response that can be copied and shared with an admin or support.