Your customer data is often spread across various online systems, whether they are custom or 3rd party. No matter where your customer data is, you can now use it for conversational routing in Dixa. 🔛💪👩❤️👩
Routing with external customer data is a new capability in our flow builder for email and phone: the integration block. This feature is not available in all pricing plans, so contact your account manager or firstname.lastname@example.org if you are interested and have questions about the setup.
We are happy to announce that we have now added the ability to automatically apply tags in call flows and chat flows. This was previously already possible in email flows and you can now use it for all your flows! 🙌🤩
TAGS in call flows 📞🏷
TAGS in chat flows 💬🏷
If you use the new tag action in call or chat flows, you will then see the selected tags be automatically applied to the conversations that get routed through that part of the flow:
Thanks to everyone for passionately advocating for the Conversation History card in the side bar! We sincerely apologize for the early removal of this feature and have now enabled it again.
We understand that the Conversation History card has valuable information that our Timeline is currently still missing. We will work on improving the Timeline and will keep the Conversation History card until that is done.
We are happy about more feedback around why you are using the Conversation History card, so we can make sure to explore all use cases for the Timeline!
Today we have removed the conversation history card in your side bar in order to give more weight to the conversation timeline that shows you the context and frequency of your relationship with your customer.
The timeline lets you:
We have added even more languages to our chat widget, which means that we now also support the following languages in our chat widget interface: 🇮🇩🇲🇾🇨🇳🇭🇷🇨🇿🇬🇷🇮🇳🇭🇺🇯🇵🇰🇷🇷🇴🇹🇭🇹🇷🇻🇳
Important customer engagement events happen in Dixa everyday and for some events it can be key that you react to them in real-time. With the Early Access Program for the new conversation webhooks feature you can now subscribe to events in Dixa and have them trigger work flows in any of your other tools.
Sign up for the Early Access Program today and discover new possibilities:
Sometimes you want your customers to engage with you in a more structured manner and have them fill in a branded webform on your website. Starting such conversations via a webform can now be a seamless experience, because you can have your webforms simply create a new conversation in Dixa via our API.
Discover new possibilities:
We are starting the rollout today and the new webform endpoints feature will be available on your account within the coming days. Read more here