We improved our webform endpoints to support file attachments! This means that whenever a customer fills out your webform and includes files (like screenshots or .pdfs), a conversation is automatically created in Dixa, without you having to send an extra email.
This also means that we had to deprecate our former webform endpoints. If you have set up those, we will get back to you with a personal mail on how to proceed.
Over the coming weeks, we will be improving the usability of our search function within Dixa and rolling out a number of updates.
Often times, it is essential to find multiple conversations about the same issue or filter on several parameters at once. We want to make it easier for you to accomplish this within Dixa so you can make the most of your time ⏱
What will change?
We will be adding dropdown filters to our search as well as new tab-navigation options. Our enhanced filtering and updated navigation will enable you to add additional parameters when searching so you can drill-down and find the information you're looking for faster 🕵️
Feel free to reach out if you have any additional questions regarding these updates.
Today we released an improvement to your tags and template list in the settings area. As an administrator you want to keep an easy overview of all the assets that your agents can use, so now you can control your tags and templates better:
Important customer engagement events happen in Dixa every day and for some events, it can be key that you receive notifications of an update in real-time so that you can react immediately.
With our new version of webhooks in EAP, you can now:
- subscribe to all relevant conversation events in Dixa - edit and disable webhooks - get a more detailed view on the status of your webhooks, the last attempted delivery and any returning errors
and have them trigger workflows in any of your other tools.
Sometimes agents have a need for initiating another call, or creating a conference call, when already being on a call with a customer. That is now possible in Dixa. When on a call, open the dial pad and press Add call.
👋You can add more than one caller, by pressing the Add caller again.
Dixa now enables you to retrieve all conversation messages in full text. With our new Message Export API, you can integrate with QA tools and use this data for advanced analytics on agent performance but also for legal retention purposes.
The Message Export API is complementary to our Export Conversations API, which gives you all essential data on a conversation and its lifecycle.