What's new

Dixa news feed and changelog.

New
February 24, 2020

Auto-tag calls and chats! ๐Ÿ“ž๐Ÿ’ฌ๐Ÿท

We are happy to announce that we have now added the ability to automatically apply tags in call flows and chat flows. This was previously already possible in email flows and you can now use it for all your flows! ๐Ÿ™Œ๐Ÿคฉ

TAGS in call flows ๐Ÿ“ž๐Ÿท

TAGS in chat flows ๐Ÿ’ฌ๐Ÿท

If you use the new tag action in call or chat flows, you will then see the selected tags be automatically applied to the conversations that get routed through that part of the flow:

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Announcement
February 18, 2020

Conversation histories ๐Ÿ˜‡

Thanks to everyone for passionately advocating for the Conversation History card in the side bar! We sincerely apologize for the early removal of this feature and have now enabled it again.

We understand that the Conversation History card has valuable information that our Timeline is currently still missing. We will work on improving the Timeline and will keep the Conversation History card until that is done.

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We are happy about more feedback around why you are using the Conversation History card, so we can make sure to explore all use cases for the Timeline!

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Announcement
February 18, 2020

๐Ÿ‘ญ Timelines of your customer friendships

Today we have removed the conversation history card in your side bar in order to give more weight to the conversation timeline that shows you the context and frequency of your relationship with your customer.

The timeline lets you:

  • Get an at-a-glance view of your relationship with each customer. ๐Ÿ‘€
  • Understand how often you communicate ๐Ÿ•
  • See which channels you usually communicate on ๐Ÿ“ฑ๐Ÿ’ฌ๐Ÿ’Œ
  • Easily navigate to recent conversations to gain a better understanding ๐Ÿคนโ€โ™‚
  • Navigate to all previous conversations ๐Ÿ”š

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Improvement
February 12, 2020

More languages for your chat widget! ๐Ÿ’ฌ๐Ÿ’ฅ

We have added even more languages to our chat widget, which means that we now also support the following languages in our chat widget interface: ๐Ÿ‡ฎ๐Ÿ‡ฉ๐Ÿ‡ฒ๐Ÿ‡พ๐Ÿ‡จ๐Ÿ‡ณ๐Ÿ‡ญ๐Ÿ‡ท๐Ÿ‡จ๐Ÿ‡ฟ๐Ÿ‡ฌ๐Ÿ‡ท๐Ÿ‡ฎ๐Ÿ‡ณ๐Ÿ‡ญ๐Ÿ‡บ๐Ÿ‡ฏ๐Ÿ‡ต๐Ÿ‡ฐ๐Ÿ‡ท๐Ÿ‡ท๐Ÿ‡ด๐Ÿ‡น๐Ÿ‡ญ๐Ÿ‡น๐Ÿ‡ท๐Ÿ‡ป๐Ÿ‡ณ

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New
February 06, 2020

Explore new integration options ๐Ÿ”›

Conversation Webhooks ๐ŸŽฃ - Early Access Program

Important customer engagement events happen in Dixa everyday and for some events it can be key that you react to them in real-time. With the Early Access Program for the new conversation webhooks feature you can now subscribe to events in Dixa and have them trigger work flows in any of your other tools.

Sign up for the Early Access Program today and discover new possibilities:

  • Quick setup - Create subscriptions for conversation events easily
  • No clutter - Choose the events that your business cares about
  • Real-time - Empower your business with real-time updates about your Dixa conversations

Learn more and signup here

Turning webform inputs into Dixa conversations via API is rolling out!

Sometimes you want your customers to engage with you in a more structured manner and have them fill in a branded webform on your website. Starting such conversations via a webform can now be a seamless experience, because you can have your webforms simply create a new conversation in Dixa via our API.

Discover new possibilities:

  • Simple setup - Connect your webforms to create conversations in Dixa โžก๏ธ๐Ÿ“ฉ
  • Keep all info - Information from web forms is automatically included in Dixa conversations ๐Ÿ’ช๐Ÿ™
  • Stay on brand - Use any of your webforms to create conversations ๐ŸŽจโ„น๏ธ

We are starting the rollout today and the new webform endpoints feature will be available on your account within the coming days. Read more here

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New
January 29, 2020

CSAT ratings for chats are rolling out now! ๐Ÿคฉ

Collecting feedback and deducing customer satisfaction is key to reducing churn and turning happy customers into brand advocates. With the new CSAT rating capabilities you can now start measuring customer satisfaction on chat right inside Dixa.

  • Customize - Choose language, appearance and tone of voice ๐ŸŽจ
  • Measure - Full access to industry proven metrics ๐Ÿ“‰
  • Motivate - Show your agents how they are perceived ๐ŸŽ‰

Today, we start the rollout of the CSAT ratings for chat and it will be available on your account within the coming days.

Find more information here:

- Setting up CSAT ratings for Chat

- New Analytics dashboard for satisfaction ratings

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