We heard your feedback. 🎉
You will now be able to filter email conversations by searching for words in both the email's subject or body.
This will save you precious time as well as reduce the number of branch rules.
The content action will no longer be available when creating new email flows as we will be replacing it with the Branch action, which will give you the ability to be even more targeted in your routing.
* If you are currently using the Content action, you don’t need to update anything. We will automatically migrate your flows to the Branch action for you!
We made some updates to the Dashboard! First we added pagination which will allow for faster loads, better performance, and future improvements. If you have more than 50 queues, you'll see a "Next" button in the bottom right corner to move to the next page.
With filters in the upper right corner you can see all queues, just your queues, or just your favourite queues. Your favourite queues will also appear in alphabetical order along with all other queues in the "All queues" view.
Happy New Year 🎉
We are starting 2021 by adding the functionality of sending attachments from the customer's side through the Dixa chat widget.
Sometimes, the customers who contact you want to add more information, whether it's an image, a receipt, or similar. Your customers will now be able to send these directly in chat, enabling a faster and smoother customer and agent experience.
The customer will see images being displayed and have the option to download the file if needed.
Agents will see any file as an attachment maintaining a clear overview of the conversation and have the option to preview or download the files.
Each individual attachment cannot exceed 10mb in size. Images, pdf, and text files are supported.
Our Message endpoint in the Integrations API provides you with all relevant data about each message in a conversation. Yet, we got feedback that exposing if a message has been generated automatically (eg. via a chat menu) is crucial to integrate with certain analytics tools like Chattermill. That is why we have added a new attributes field in the response.
We have also cleaned up data on direction and channel, to make a clear cut between the two and provide you with the correct data. This also means that we will have to deprecate the former "direction" field by end of March.
Please make sure to adjust to these changes and contact your account owner, if you have any questions.
👋 Hi there!
We will be sending out a short survey to ask how you feel about working in Dixa.
This will give us insights into how we can improve the product as your experience is very important to us.
We might reach out to you if we need more information based on your feedback.
The survey will look like this:
Thank you for helping us build a better product!
💜 The Dixa Friendship Team