What's new

Dixa news feed and changelog.

New
June 18, 2020

Upcoming Improvements to Search 🔍

Over the coming weeks, we will be improving the usability of our search function within Dixa and rolling out a number of updates.

Why?

Often times, it is essential to find multiple conversations about the same issue or filter on several parameters at once. We want to make it easier for you to accomplish this within Dixa so you can make the most of your time ⏱

What will change?

We will be adding dropdown filters to our search as well as new tab-navigation options. Our enhanced filtering and updated navigation will enable you to add additional parameters when searching so you can drill-down and find the information you're looking for faster 🕵️

Feel free to reach out if you have any additional questions regarding these updates.

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New
June 18, 2020

Easier tags & template overviews! 👀

Today we released an improvement to your tags and template list in the settings area. As an administrator you want to keep an easy overview of all the assets that your agents can use, so now you can control your tags and templates better:

  • 🔍 Search your template and tags list easily and don't worry about getting the name exactly right... Searching for "jac" will find "jacob" as well as "jakob"!
  • 🖇 Your quick replies and your auto replies are now separated by default, so you can just tab between the different collections.
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