New
November 03, 2026
Failed to send a message? Now you can send them again
Sometimes an email or an SMS doesn’t reach the customer. Until now, you had to copy the text and send it again by hand.
Now you’ll see a clear error next to any message that failed. The agent on the conversation also gets a notification, so nothing slips through.
How it works
- Claim the conversation. Only the assigned agent can resend.
- Click Retry next to the failed message.
- You can try up to 3 times.
Before you hit Retry, read the error. Most failed emails happen because the customer’s address is on a suppression list. Retrying won’t help until the address is removed, and you’ll use up your 3 tries. If that’s the case, contact support to get the address removed first.
Works for Email, Contact Form, SMS & Facebook Messenger channels.
Thanks for your feedback