What's new

Mim, Dixa's AI agent, got some new capabilities for Christmas — it can now understand images! 🎉

This means Mim can now deal better with those present deliveries 📦:

• The present arrived damaged? Have Mim ask for a photo to verify the damage before submitting the claim
• The customer is experiencing an issue using the product? Have Mim ask for a photo of the issue to better understand what they mean
• Unclear what product model the customer has? Have Mim ask for a photo of the serial code

Mim will automatically factor in images if it encounters them during a conversation — like if the customer sends images in an email — but it can also solicit images on its own, provided you instruct it to do so:

"If the user is complaining about a bug or an issue, first attempt to help them. Ask them to provide an image of the issue so that you can better understand the problem."

Looking forward to seeing what you get Mim to do! 🚀