What's new

In our ongoing efforts to make the Dixa product better, we've recently added these new improvements:

🔎 Save your preference on search match

When searching, you can select whether to search by the best match or the exact match. We are now saving your choice, so when you navigate back to the search page you will continue to search with the match you previously specified.

🙋‍♀️ Ability to claim all types of closed conversations

Previously you could only claim closed email conversations. We have changed this now, so you can also claim closed chat, contact form, voicemail and phone conversations.