What's new

📩 Easily define a "from email address" on contact forms in your chat flows

Besides choosing a queue for your incoming contact form submissions, you can now also choose a "from email address" for contact forms that are created from chat flows. This means that incoming contact forms will automatically have this email address selected when you reply.

🙋‍♂️Transfer voicemails and contact forms directly to an agent

You can now transfer voicemails and contact forms not just to a queue but also directly to an agent of your choice. So you get more control over who should handle those specific conversations.